Shipping Policy

Matcha Picchu | Your Daily Wonder

At Matcha Picchu, we believe every daily ritual should begin with a little wonder. We're committed to preparing and delivering your matcha with care.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation, excluding weekends and public holidays.

Once your order has shipped, you will receive a confirmation email with tracking information, when available.

Shipping Rates

We offer standard shipping starting at $4.99 USD.

Your final shipping cost will be calculated and displayed at checkout before completing your purchase.

Shipping Destinations

We currently ship to eligible addresses within the United States, as indicated at checkout.

International shipping is not available at this time.

Estimated Delivery Times

Estimated delivery times depend on your destination and the shipping carrier.

Any delivery estimates provided at checkout are approximate and do not include order processing time.

Please note that unexpected carrier delays, weather conditions, and holidays may affect delivery times.

Local Delivery

Local delivery within selected areas of Miami, Florida, may be available upon arrangement.

Please contact us before placing your order to confirm availability and any applicable delivery fees.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee changes once an order has been processed or shipped.

Lost or Damaged Packages

If your order arrives damaged, incomplete, or incorrect, please contact us through our website as soon as possible.

Include your order number and photographs of the packaging and products, when applicable, so we can review the issue and determine an appropriate resolution.

For packages that appear lost in transit, please contact us so we can assist with reviewing the shipment status.

Contact Us

For shipping questions or assistance with your order, please visit:

Website: https://matchapicchu.us

Instagram: @matchapicchu.us

Thank you for choosing Matcha Picchu.

Your Daily Wonder.