Return & Refund Policy

At Matcha Picchu, your satisfaction matters to us.

Due to the nature of our food products, all purchases are final sale. We do not accept returns or exchanges for change of mind.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery whenever possible. Include your order number, a description of the issue, and photos of the product and packaging.

We will review your request and provide an appropriate resolution, including a replacement or refund where applicable.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Order Cancellations

Cancellation requests must be submitted before the order has been processed or shipped. We cannot guarantee cancellation once processing has begun.

Nothing in this policy limits your rights under applicable law.

Contact

For assistance, please contact us through our Contact Us page.

Matcha Picchu — Your Daily Wonder.